This is a follow up to signing up for a free trial for Stamps.com to receive 2500 Chase UR points. See the original post here.
I just got off the phone with Stamps.com and cancelled my account. It took 3 minutes and 43 seconds along with some minimal effort. I called 1-888-434-0055, pressed 2 for account cancellations, and a live customer service representative (CSR) answered shortly.
After supplying the CSR with my account information, she asked why I was closing the account.
CSR: Why did you want to close your account today?
Me: I don’t anticipate using it very much in the future.
CSR: Well, you should know that [blah blah blah insert the benefits of stamps.com here].
Me: Please just close the account.
CSR: Here’s what I can do. We have a Basic account for lite users that I can downgrade you to and I can also extend your trial.
Me: No thank you. Just close the account.
CSR: Ok I will go ahead and close the account.
Success! She then sent 2 emails while I was still on the phone. One is to inform me that they waived the service fees for 1 month (why did I need to get this?) and the other is the most important – the actual account cancellation email.
UPDATE: adamant on SlickDeals reported that he did not even have to bother talking to a CSR. He cancelled and received the cancellation email through an automated phone process.
Press 1 to extend the trial, press 2 to continue to cancel. Said I’d get a conf. email within 2 hours.
This was not a difficult process at all, especially for 2500 UR points. I suggest you use up your free $5 postage and cancel after 2 weeks rather than right before your 4 week trial is up. This will give you more leeway in case Stamps.com decides to give you a hard time about cancelling.
If you haven’t taken advantage of this offer, please see my original post and enjoy the free points!