Club Carlson Confusion

UPDATE 5/19: Club Carlson has done the right thing! According to Radisson’s Facebook page, existing reservations WILL BE ELIGIBLE for the promotion! This is exactly how the situation should be handled. Kudos to Club Carlson’s marketing department! Thanks to Jeff the Wanderer for the tip-off.

As you may have read on Mommy PointLoyalty Traveler, and Deals We Like, there are some major issues with the handling of these free night promotions. The gist of the story is that a Club Carlson Facebook representative confirmed, 5 days before the promotion went live, that existing reservations would be eligible for the promotion. However, after the promotion went live on 5/15, Club Carlson then stated that existing reservations would NOT be eligible.

Here is the screenshot that I luckily saved from their page. They since edited or took down what you see in the capture.

This is obviously a problem for people who took the word of the Club Carlson rep on Facebook and booked non-refundable reservations. If this reversal stays true, then these people are basically s*** out of luck.

This is just poor form on the company’s part. They explicitly told their FB followers one thing and then turned around and stated another. Now, all their social media fronts are either ignoring any questions on the subject or replying with generic “Please see our terms & conditions” response.

Sure, this could be a mistake. Maybe whoever was in charge of the FB page was wrong regarding that part of the promotion. However, instead of clarifying immediately and making another announcement about existing reservations, the post was just deleted and ignored. That’s a terrible way to handle a promotion.

So, if you are participating in this promotion, let Club Carlson know what you think of this dishonesty – Facebook pageClub Carlson TwitterRadisson Twitter.

Club Carlson, we are asking you to do what’s right and stand behind the integrity of your company. This should not have played out like this…

Radisson Big Night Giveaway is Live

The Radisson Big Night Giveaway and Stay One Get One promotions went live last night at 12:01 AM CDT. You have to watch some video before continuing to the next step and then you can register for each promotion by entering either your Club Carlson number or email address.

The websites were all pretty slammed last night but it all worked itself out after about 10 minutes. I was able to successfully register myself and Joann for each promotion. Confirmation emails were sent out within seconds of registering.

Some things to note:

  • Previously made reservations will NOT be eligible for this promo, contrary to what Club Carlson had on their Facebook page
  • The Park Inn Plus One promotion will go live at 12:01 AM CDT on May 22, 2012
  • Any rate that earns Club Carlson Gold points should work (AAA, Points + Cash, etc.)
  • Check-in and check-out must be in person (last time, you didn’t have to be there to check out)

For more detailed information, see my original post here.

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Club Carlson Big Night Giveaway

The Promotion

UPDATE 5/19: Club Carlson has done the right thing! According to Radisson’s Facebook page, existing reservations WILL BE ELIGIBLE for the promotion! This is exactly how the situation should be handled. Kudos to Club Carlson’s marketing department! Thanks to Jeff the Wanderer for the tip-off.

UPDATE 5/10: Club Carlson’s Facebook page has confirmed that YES, reservations made before the promotion goes live on May 15th (but are within the promo window) are eligible for the Big Night Giveaway!

There’s a lot of buzz on the forums and blogs lately about a promotion that has made its way back from a successful initial run. Club Carlson present’s the Radisson Big Night Giveaway! When this promo debuted in the fourth quarter of 2011, the terms were that if you stayed one night in a Radisson hotel, you would receive 50,000 Club Carlson points. Under the previous terms of the promo, you had to be one of the first 100,000 people to register and you could only complete this offer once.

This time, however, it seems that Club Carlson is doing the same Big Night Giveaway (BGN) with two of their other brands as well – Country Inn & Suites and Park Inn. They have also confirmed on Facebook that we will be allowed to complete each promo. So there is the potential to for A LOT of points with this promotion.

Radisson BGNStay 1 night, Receive 50,000 points
Country Inn & Suites BGNStay 1 night, Receive 44,000 points
Park  Inn BGN – Stay 1 night, Receive 44,000 points (URL does not currently work)

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