JetBlue has just announced Family Pooling, which allows up to 2 adults and 5 children to share a single “family” account. This makes them the first loyalty program in the US to allow consolidating of points between members. This is a huge development because most loyalty program charge fees to transfer miles or points from one member to another.
With Family Pooling, any member of the family that earns points can contribute up to 100% of those points to the family pool. Note: Once you set a contribution percentage, you cannot change that for 1 year so choose wisely! Also, any points that are contributed to the family pool are effectively “lost” from your individual account. They now belong to the family pool.
This program is similar to the British Airways Household Account where the household can share the Avios points of every member. The difference between JetBlue’s program and British Airways’ is that you have a choice of how much to contribute with JetBlue. With British Airways, redeeming an award meant taking a proportionate amount of points from each member so household members with larger balances would contribute more.
Also, JetBlue has a looser definition of family (stating so in their video on the Family Pooling page). Friends can sign up to be part of your family and pool points, but note that only the Head of Household will manage the points of the family pool.
Getting started is easy. You must first create your family with a family name and designate yourself as the Head of Household. Then you can invite others. I invited Joann and completed her signup to the family very quickly.
What else do I need to know?
- Families can consist of up to 2 adults and 5 children. At a minimum, there must be 2 individuals in a Family Pooling account.
- The Head of Household will manage all of the points in their Family Pooling account.
- Any adult can start a Family Pooling account and be the Head of Household. You just have to be a TrueBlue member to get started.
- An adult is anyone over the age of 21. A child is anyone under 21.
- Upon accepting an invitation to begin pooling, each family member will select how many points to contribute upfront (with zero transfer fees) and the percentage of points they want to contribute on an ongoing basis per transaction.
- Changes in contributions can be made once a year starting on the date the family account was formed.
- Members are not permitted to join multiple different Family Pooling accounts.
- Here are the rest of the Terms & Conditions
Overall, this is a positive change and JetBlue is really doing great things this year when it comes to loyalty. This Family Pooling feature is actually making me reconsider our flying strategy and we might even look into the JetBlue American Express card for our next churn as well.